¶ Cuebly app
The Cuebly app transforms your iOS or Android smartphone to a personal safety device. Any app user will be available in the customer environment, just as any personal tracker. With the app it's possible to generate alerts, receive alerts, receive or send messages as well as using quick buttons to start scenarios.
¶ Read more
Some app topics are explained in separate pages.
¶ App state
The app has three states:
- Online (green)
- Idle/indeterminate (blue)
- Offline (grey)
To monitor the app's uptime, the app employs a heartbeat mechanism to regularly signal its online status and availability. If the app fails to send a heartbeat for an extended period of 60 minutes, its status is changed to indeterminate. After 9 hours in indeterminate status, the app is considered to be unavailable and offline. This monitoring and status management applies to both iOS and Android versions of the app.
The apps will try to conform to a certain interval, but depending on several factors, this interval is frequently not met. The factors on which the interval depends on factors including, but are not limited to:
- The user's phone activity
- The amount of time the app is opened
- The amount of resources the phone has (memory, cpu)
- This is greatly affected by the amount of apps the phone has installed
- The charging state
- The time of day
- The OS's best guess of resource preservation
- Many more factors
¶ Heartbeat and statusses visualized
| Android | iOS | ||
| Expected heartbeat | Every 4 minutes | Periodic - depends on several factors At most: every 15 minutes |
|
| Set to “idle" | 60 minutes | 60 minutes |
 |
| Set to offline | 9 hours | 9 hours |
 |
¶ Message delivery and assistance requests
Messages and assistance requests are sent to apps that are currently online or in indeterminate status. Apps that have switched to offline status, indicating unavailability, do not receive these messages and requests.
¶ Android app
The Android app is compatible with Android version 10 and up. The app is free to download in the Play store.
¶ iOS app
The iOS app is compatible with iOS version 14 and up. The app is free to download in the App store.
¶ Your own whitelabel
It is possible to have your own whitelabel of the Cuebly app. Please contact us for more information.
Instructions on how to prepare the developer accounts, please consult this page.
¶ Onboarding
The process from installing the app to getting started with the app.
You can visit this page to check out the reasons behind the onboarding steps.
¶ Connect e-B10 BLE button
Magneta has developed a BLE button that can be paired with the Cuebly app to function as an SOS button/man down extension device.
Be aware that pairing the e-B10 BLE button to the Cuebly app is not the same as pairing it with the Emerit Connect app.
To connect the Emerit e-B10 to the Cuebly app, you should visit this page.