¶ Users
Add, edit or remove users with the user management. Create users to allow your customer to login to their own environment. There are multiple user roles available. Each role suits different use cases and has specific features.
¶ Two-factor authentication
As an administrator or account manager, you can enable two-factor authentication (2FA). 2FA is a concept that allows customers to have a more secure authentication process by validating an extra security code that rotates every 30 seconds.
Currently, only the Google Authenticator is supported.
You can read more about this topic here.
¶ Create a new user
Navigate to users and press the +add button and provide the following fields:
| Email address | The email address and username for login. Must be unique within Cuebly. | |
| Language | ||
| Role | - Administrator - Portal user - App user - Alarm receiving center |
|
| Inform user by email | When checked, the user will receive an email with its password and the instruction on how to access Cuebly (or your whitelabel) | |
| Send app welcome email | This is only available when the user role is App user. When checked, the user will receive an email with the instructions on how to install the mobile app. |
¶ User roles
There are various roles available for a user. Roles are designed to offer a user a certain permission/feature set.
To get more understanding about the different roles, check out the Role matrix in the platform. Here is a snippet.
¶ Edit a user
To edit a user click on the options icon (three dots). Choose Edit. Change the user's role or default language and press save. You are not able to change the email address.
¶ Reset password for a user
Any user can reset their own password from the login screen or account page. To trigger a password reset for another user, click on the options icon (three dots). Choose reset password and confirm. The user will receive a new temporary password in their email.
¶ Delete a user
To delete a user click on the options icon (three dots). Press delete and confirm.
Optionally, you can check the box to inform the user about the removal.
Optionally, if the user had an app license, you can check the box to inform the user about the revocation of the app access.
¶ Add app license to a user
A user with the role ‘app user’ will automatically receive an active app license. An app license can only be assigned to a user if the account has enough app licenses available. The available app licenses can be set in the account using the reseller environment.
To add an app license to a user, click on the connect app icon and confirm. Automatically a new device of the type app will be generated in the devices list. Optionally, if you check the box, the user will receive a welcome mail with app installation instructions.
¶ Send welcome
You can (re)send the welcome email with onboarding instructions to users. To do this, click the dots at the end of a user and press Send welcome email and confirm.
¶ Send app welcome
You can (re)send the app welcome email with app onboarding instructions to users that have an app license. To do this, click the dots at the end of a user and press Send app welcome email and confirm.
¶ Bulk actions
Most actions are also available in bulk. To perform a bulk action, select your user(s) and click Actions. Then select your desired action.
