¶ Alarm Receiving Centers (ARCs)
Alarm Receiving Centers (ARCs), also known as monitoring centers or central stations, play a crucial role in the realm of security and emergency response services. These specialized facilities are designed to receive, process, and respond to a wide array of alarm signals, ensuring timely intervention and support in critical situations. Among their diverse offerings, one of the services provided by ARCs is the follow-up of (personal) alarms.
¶ What ARCs do
Alarm Receiving Centers are equipped with advanced technology and staffed by trained professionals who monitor various alarm systems 24/7. Their primary functions include:
Alarm Signal Monitoring: ARCs receive alarm signals from various sources, including burglar alarms, fire alarms, and personal emergency buttons. They assess the nature and urgency of each signal to determine the appropriate response.
Incident Verification: Upon receiving an alarm signal, operators at ARCs verify the incident to reduce false alarms. This may involve contacting the premises directly or using video verification techniques.
Emergency Dispatch: When an alarm is confirmed to be genuine, ARCs coordinate with emergency services, such as police, fire departments, or medical responders, to ensure prompt assistance.
Customer Communication: ARCs maintain open lines of communication with their clients, providing updates and reassurance during emergencies. They also manage non-emergency notifications and maintenance alerts.
¶ ARCs in the Cuebly platform
Cuebly offers different ARCs around the world. It has close connection with Securitas and can offer you an ARC nearby on a per-license basis. Contact your Cuebly account manager for details about the possibilities.
¶ Connecting an ARC to an account
Please contact your account manager if you wish to offer your customers ARC services. Cuebly will enable you to manage the connection yourself.
When Cuebly has enabled the ARC feature for you, you can connect an ARC in the Cuebly platform. To do this, go to your reseller environment and go to Accounts.
Search for your customer account and click the menu button (three dots) at the end of the row and click Manage alarm center.
Select one of your available ARCs and click Save:
You will see that the account is now connected to the ARC by this label.
¶ Connecting an ARC to a device
Please contact your account manager if you wish to offer your customers ARC services. Cuebly will enable you to manage the connection yourself.
You will always have to connect an account to an ARC before you can connect devices to an ARC.
Go to Devices, click the menu button (three dots) at the end of the row, and click Manager alarm center.
Enable/disable the ARC for the device and click Save. Only the ARC that is connected to the account is available here.
The device will start reconfiguring the device to be able to connect to the ARC.
¶ Connecting your ARC
If there is need for an additional ARC, you can let us know. We are always open to implement more Alarm Receiving Centers.
We are connecting ARCs via these techniques:
- SIA-DC09
- HTTP REST API
- WCF/SOAP
- MPTP
We ask you to introduce Cuebly to your ARC, so that we can define the steps to implement your ARC.
Cuebly can provide a full integration, or just a fire-and-forget connection. We are flexible, so we can fit every ARC into the Cuebly processes. These processes are:
- Provide alarm event
- Type of alarm (Man down, SOS button, etcetera)
- Time of alarm
- Name of device
- Name of customer
- Name of user
- Beacon name
- Geofence name
- Location updates
- Send a webhook on new device-ARC connection
- Send a webhook on removal of device-ARC connection
- Accept a webhook for an “alarm closed” event to close the alarm
Also, think ahead on how objects are administered in Cuebly and your ARC. For example,
- Do you need to request a connection per device manually?
- Does Cuebly need to automatically administer new connections or removals?
Every connection can be tailor-made so please contact us for custom events, processes, and other details.